Privacy Policy

Last updated: 16/10/2025

  1. Introduction
     Chase-Group (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our services, visit our website, or contact us. It also explains your rights regarding your personal data.

By interacting with us (for example, visiting our website, contacting us, submitting an enquiry, or engaging our services), you accept and consent to the practices described in this Privacy Policy.

  1. Data We Collect
     We may collect and process the following categories of personal data:

Category

Examples / Details

Identity / Contact Information

Name, job title, company name, address, telephone number, email address

Service / Project Information

Details about your construction project, requirements, site address, plans, specifications

Communications Data

Records of your correspondence with us (emails, calls, messages), enquiry forms, meeting notes

Technical / Usage Data

IP address, device type, browser type, pages visited, time spent on pages, referrer URL, cookies, browsing behaviour

Financial Data

Bank account or payment details (where applicable, for invoicing and payments)

We collect such data:

  • When you voluntarily provide it (e.g. via enquiry forms, emails, phone calls)

  • When you use our website or interact with us (technical/usage data)

  • From third-party sources (e.g. publicly available business directories or credit reference agencies)

  • During project execution and contract performance (e.g. site data, subcontractor info)

  1. How We Use Your Data / Purpose of Processing
     We process your personal data for the following purposes:
  • To respond to enquiries and communicate with you

  • To provide construction services, manage projects, deliver contracts

  • To arrange site visits, surveys, inspections, quotes, proposals

  • To manage billing, invoicing, payments, and accounting

  • To comply with legal and regulatory obligations (e.g. health & safety, building regulations)

  • To improve and maintain our website, systems, and services

  • To send marketing or promotional communications (with your consent, where required)

  • To detect, prevent, or investigate fraud, security breaches, or misuse of our systems

We will only process data where there is a lawful basis, such as:

  • Performance of a contract

  • Legal obligation

  • Legitimate interests (provided they are not overridden by your rights)

  • Consent (for direct marketing, cookies, etc.)

  1. Cookies and Similar Technologies
     We use cookies and similar tracking technologies on our website to:
  • Enable core website functionality

  • Analyse website usage and performance

  • Remember your preferences

  • Provide relevant marketing and advertising

You can control cookies via your browser settings or by clicking cookie preference options (if available). Please see our separate Cookies Policy for full details.

  1. Disclosure of Your Data / Sharing
     We may share your personal data with:
  • Our trusted subcontractors, suppliers, and partners (only for purposes consistent with this policy)

  • Professional advisors (e.g. legal, accountants)

  • Regulatory, governmental, or health & safety authorities (where required by law)

  • Payment service providers or banks in relation to payments

  • Third-party service providers helping us with website hosting, IT support, marketing, analytics

We do not sell your personal data to third parties.

  1. International Transfers
     If we transfer your personal data outside the UK / European Economic Area (EEA), we will ensure appropriate safeguards are in place (such as standard contractual clauses, or adequacy decisions) to protect your rights and data security.
  2. Data Security
     We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. Access to personal data is limited to those employees, agents, and contractors who need it to carry out their roles.
  3. Data Retention
     We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law (for example, for tax, legal, or health & safety record-keeping). When data is no longer needed, we will securely delete or anonymise it.
  4. Your Rights
     Under applicable data protection laws, you have rights including (but not limited to):
  • The right to be informed about how your data is used

  • The right to access your personal data

  • The right to rectify incorrect or incomplete data

  • The right to erase (request deletion of) your data in certain circumstances

  • The right to restrict or object to processing

  • The right to data portability (in certain cases)

  • The right to withdraw consent (where processing is based on consent)

  • The right to lodge a complaint with a supervisory authority (in the UK, the Information Commissioner’s Office)

To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable legal timeframes.

  1. Marketing Communications
     If you have given consent, we may send you newsletters, updates, offers, or other marketing communications about our services. You may opt out at any time by clicking “unsubscribe” in communication or contacting us directly.
  2. Children
     Our services and website are not intended for use by children under 16. We do not knowingly collect personal data from children under this age.
  3. Changes to This Policy
     We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date will be revised. We encourage you to review this page periodically.
  4. Contact Information
     If you have any questions, requests, or concerns about this Privacy Policy or how we handle your data, you can contact us:

Chase-Group
 Email: enquiries@chase-group.co.uk
 Address: Unit D, Whitsundoles Farm Broughton Road, Salford, Milton Keynes, England, MK17 8BU

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